Terms and Conditions

 Customized wood bats may not be returned or exchanged for a refund.

Our mission is to produce the highest-quality wood bats on the market. To ensure excellence, we inspect every bat for defects and blemishes before it leaves our shop. While wood is a natural material subject to the intense pressures of the game, we stand behind our craftsmanship. If your bat breaks during normal use, contact our team. We value our customers and will do everything possible to make it right.

Examples of misuse that will not be covered under warranty include, but are not limited to:

• Making contact outside of the sweet spot of the bat (down by the logo or towards the end of the bat)
• Hitting on the back/front side of the bat (must make contact with logo up or down)
• Hot/Cold/Moisture Damage (i.e. leaving bat in trunk of car/exposed for long periods of time) 
• Hitting anything other than baseballs
• Slamming the bat down (It's not the bat's fault you swung at a bad pitch)
• Paint/Finish wear is not warrantied
• Damage to cup that does not affect the performance of the bat

All bats will be inspected upon return, and if the bat in question falls under our warranty, it will be replaced. If a returned bat falls outside the warranty (outside 45 days, evidence of misuse/abuse, bat is in a usable condition, etc.), we will send the bat back to the customer with an explanation of our findings. Orders can only be replaced 1 time per bat purchase.

 

 Please allow 3 to 4 weeks for your warranty claim to be processed and a replacement bat to be shipped out.

To begin a warranty claim, please contact tim@threebrothersbats.com

For all warranty/returns/exchange questions, please email us at tim@threebrothersbats.com